Refund & Cancellation Policy

Last updated: 25 July 2026

1. Deposits

For certain bookings we ask for a deposit to confirm your transfer. The deposit secures your vehicle and driver for the agreed date and time and is deducted from your final fare. The deposit amount is always shown and agreed before you pay. The remaining balance is payable to the driver (card or cash, EUR or CZK) or online, as agreed at booking.

2. Free cancellation

You may cancel or change your booking free of charge up to 24 hours before the scheduled pickup time. If you have paid a deposit, it is refunded in full to the original payment method within 5–10 business days.

3. Cancellations within 24 hours

For cancellations made less than 24 hours before pickup, the deposit is non-refundable, as the vehicle and driver have already been reserved for you. If no deposit was taken, a cancellation fee equal to the standard deposit for that route may apply. We always try to accommodate genuine emergencies — please contact us as soon as possible.

4. No-shows

If you do not appear at the agreed pickup point and cannot be reached, the booking is treated as a no-show and the full fare (or deposit) is charged. For airport pickups we track your flight and wait up to 60 minutes after landing at no extra cost, so genuine delays are not treated as no-shows.

5. Changes by VitoTour

In the rare event that we must cancel your transfer (for example, due to a vehicle fault or force majeure), we will offer you an alternative vehicle where possible or a full refund of everything you have paid, including any deposit.

6. How to cancel or change a booking

Contact us on WhatsApp at +420 770 631 271 or by email at info@vitotour.eu. Please include your name, booking date and pickup time so we can process your request quickly.

Vito Tour

Vito Tour s.r.o.

K Vystrkovu 2186/1c, Prague, Czechia